Maintenance & Repairs
Structured repair requests with photos and status tracking, plus an optional AI coordinator that works with your vendors.
- Triaged as urgent: active leak9:02 pm
- Texted Ace Plumbing from your vendor list9:03 pm
- Visit booked for Thu 10:00 am9:41 pm
- Jordan notified of the visit9:42 pm
The problem
Maintenance requests come in as vague text messages at 11pm. You lose track of what was reported, what you promised, and whether it got fixed.
How it works
Tenant submits a request
Tenants describe the issue through their portal with a structured form and photo uploads. No more "hey the thing is broken" texts.
You review and prioritize
Requests appear in your dashboard with photos, descriptions, and the affected unit. Triage by urgency.
Track to completion
Update status as work progresses. Both you and the tenant can see where things stand at any time.
Let AI coordinate (optional)
Turn on the repair coordinator and it triages new requests, contacts a vendor from your list, and schedules the visit. It keeps the tenant updated and brings you the decisions that need you.
What's included
Related features
Move-In & Move-Out Walkthroughs
Room-by-room condition checklists with photos, compared side by side when the tenant moves out.
Learn more →Tenant Communication
In-app chat and email in one inbox, organized by property and tenant.
Learn more →Attention Dashboard
One list of everything that needs you, across every unit, sorted by urgency and cleared as you handle it.
Learn more →Ready to simplify your rental management?
Free trial. No credit card required. Set up in minutes.